Norfolk Southern (NSC) James A. Squires on Q2 2015 Results – Earnings Call Transcript | Seeking Alpha

Greetings. Welcome to Norfolk Southern Corporation Second Quarter 2015 Earnings Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the formal presentation. As a reminder, this convention is being recorded.

I would now like to turn the convention over to your host, Katie Cook, Director of Investor Relations. Thank you, Ms. Cook. You may now begin.

Thank you, Rob, and good morning. Before we begin today’s call, I would like to mention a few items. First, the slides of the presenters are available on our website at norfolksouthern.com in the Investors section. Additionally, transcripts and downloads of today’s call will be posted on our website.

Please be advised that during this call, we may make certain forward-looking statements. These forward-looking statements are subject to a number of risks and uncertainties, and our actual results may vary materially from those projected. Please refer to our annual and quarterly reports filed with the SEC for a full discussion of those risks and uncertainties we view as most important.

Additionally, keep in mind that all references to reported results excluding certain adjustments, that is non-GAAP numbers, have been reconciled on our website in the Investors section.

Thank you, Katie. Good morning and welcome to Norfolk Southern’s second quarter 2015 earnings convention call. With me today are our Chief Marketing Officer, Alan Shaw; our Chief Operating Officer, Mark Manion; and our Chief Financial Officer, Marta Stewart.

Now, let’s go straight to the financial results. Our reported second quarter earnings were $1.41 per share, 21% lower than last year’s record results. The decrease was largely due to lower coal volumes and lower fuel surcharge revenues.

These are challenging conditions, but there’s some good news as our business mix undergoes a significant change. Our intermodal volumes top last year’s second quarter record levels. And our merchandise volumes were up for the quarter as well despite pressure in the steel market.

Moreover, revenue per unit, excluding fuel surcharges, was positive for merchandise as well as for intermodal, which was even more positive than the first quarter. Alan will provide more detail on our revenue for the second quarter and outlook for the remainder of 2015.

I’m proud to report that our service improved significantly during the second quarter. Our composite service metric, an internal measure we use to evaluate network performance is approaching 80%. And this quarter, we will continue progress toward the higher-service levels achieved in 2012 and 2013.

We remain firmly committed to continued service improvement and Mark will share the latest on our service and operations outlook. Marta will wrap up the presentations with a full review of our financial results.

Before getting into the specifics, let me emphasize that we are self-assured in our long-term strategy and our prospects for growth and strong financials. We have a solid franchise and the right team in place to execute our strategy to be a top performer in the industry.

On that note, I will turn the program over to Alan, Mark, and Marta, and will return with some closing comments before taking your questions. Alan?

Thank you, Jim, and good morning to everyone. I’ll begin by providing context to our long-term focus from a sales and marketing perspective. And then I’ll review our second quarter performance and our outlook for the balance of the year and beyond.

With our diverse portfolio, we are well-positioned to capitalize on the broad structural changes in the U.S. economy. Our extensive intermodal network and strategic hall investments have enhanced our position in truck competitive markets where demographics and regulatory action will constrain truck capacity, highway congestion will increase, and the economics will continue the momentum of highway conversions to rail.

Within the energy arena, we benefit from the movement of crude oil to the East Coast refinery complex as well as increased natural gas drilling within the Marcellus-Utica region, driving inputs of sand and pipe and outputs of natural gas liquids. While reduced commodity prices have tempered 2015 growth, this will continue as a significant market for us.

Similarly, our coal franchise, which has been impacted by lower market prices this year, will remain an important part of our business. In manufacturing, the United States has substantially improved its cost competitiveness in terms of wages, productivity, and energy cost. While foreign exchange is impacting some production, the overall picture for U.S. manufacturing is still one of expansion and NS is well positioned to benefit as our service region covers 65% of the manufacturing in the United States.

In housing, new data is supportive of the view that home sales and new home construction will be growth areas with expectations for housing starts to be up more than 10% this year and continued growth projected for 2016 and beyond.

Our team will pursue strategic and innovative solutions and partnership with our customers allowing NS to capitalize on these market opportunities that generate revenue growth. Improved service will provide increase capacity on our network and enhance the value of our product, aiding our efforts to change extra highway freight to rail and achieve market-based pricing gains that we expect to exceed the cost of rail inflation. Additionally, we will endeavor to reduce volatility from fuel surcharge structures.

As previously discussed, we have near-term headwinds notably from declining coal and fuel surcharge revenues. However, we will lap these comps, which coupled with the strength in the markets just referenced, affords us great possibility for future growth.

Now, let’s turn to our second quarter performance. Marta will provide complete quarterly financial results later on the call, but I would like to discuss operating revenue as you can see on slide three. Overall, you will note the negative impact of the declining fuel and coal revenue. However, the positive aspect is that volume and revenue per unit excluding fuel increased for both merchandise and intermodal.

On slide four, you will note that facing very strong comparisons with second quarter 2014, the overall volume declined 2% with growth in intermodal and merchandise driven by increased consumer spending, energy outputs, stronger housing starts and automotive production. These gains were more than offset by a 21% decline in coal. As expected, coal faced a especially hard comparison against prior-year volume, which I will talk about more on the next slide.

Coal revenue declined 33% to $453 million for the quarter with revenue per unit down 14%. Low natural gas prices depressed Eastern coal burn by 15% in the first two months of the second quarter, which reduced utility coal volume by 23%. A strong dollar and global oversupply led to a 38% decline in export coal volumes.

As shown on slide six, coal market conditions will continue to challenge our coal volumes for the remainder of 2015. Natural gas price projections under $3 per million btu have impacted coal burn and current stockpile levels will present headwinds for utility deliveries. We continue with our guidance of a run rate of roughly 20 million tons per quarter. Export coals are challenged due to foreign exchange rates and global oversupply, and we believe our run rate will fall to an estimated 3 million tons per quarter.

Moving to our intermodal markets, pricing gains continue to create an improvement in revenue per unit excluding fuel. Domestic volumes were effectively flat against last year’s strong comps due to West Coast port issues impacting transcontinental freight coupled with transitority headwinds associated with rail service performance and increased truck capacity. Our international units grew 8% in the quarter benefiting from West Coast port issues as some vessel traffic shifted to the East Coast, a conversion we expect to continue.

While current truck capacity and lower fuel prices have limited near-term growth in the market, contract rates in the truck market continue to climb. This environment, especially as our service product continues to improve, bodes well for intermodal pricing moving forward.

Moving on to merchandise on slide eight, volume grew 1% in the second quarter. Excluding fuel, revenue per unit also increased as solid pricing partially offset the negative effect of fuel surcharges. Metals and construction volume was down 6% for the quarter driven by global oversupply in the steel market and the impact of low natural gas prices on drilling inputs.

Aggregates were up due to construction growth in the Southeast. Our agriculture volume decreased 1% primarily due to reduced volumes of fertilizers and wheat (10:00) while ethanol volumes grew from greater gasoline consumption. A 13% gain in chemicals volume was due to crude by rail as well as year-over-year growth in natural gas liquids from Marcellus-Utica shale plays.

Automotive volume was up 2% with stronger vehicle production. Finally, paper and forest products volume was up 2%, resulting from a rise in consumer spending and the housing recovery.

Let me close today with an overview of our expectations. In the near-term, foreign exchange rates and low-commodity prices will negatively impact coal, crude oil, and steel volumes. Combined with the overhang of fuel surcharges and despite expected continued improvement in core pricing, we expect third quarter and fourth quarter revenues will trail last year.

Even with these shorter-term challenges, our diverse franchise presents rich opportunities for volume and revenue growth in key markets through the balance of 2015 and beyond. We expect growth within our intermodal markets, and our international volumes will benefit from organic growth at East Coast ports. Longer-term, truck capacity constraints coupled with the increasing demand in economics will drive highway conversions.

The energy markets, we anticipate more corn and ethanol shipments due to rising levels of gasoline consumption as well as project-related growth. And our natural gas liquids market will see continued strength from fractionators in the Marcellus-Utica region. With North American light vehicle production projected to be up 3% year-over-year, we expect continued growth in automotive volumes.

Lumber, plastics, basic chemicals, aggregates and consumer goods will all benefit from increased housing starts and construction activity. As we cycle the near-term challenges from decline in coal and fuel surcharge revenues, we are well-positioned for and excited about our prospects moving forward.

Thank you for your attention. And I will now turn the presentation over to Mark for an update on operations.

Thank you, Alan, and good morning, everyone. I’d like to update you this morning on the state of our railroad, which has shown nice improvement. But first, I’ll update you on safety. We continue to strengthen our safety process through the engagement of our people and the ownership they take for safety. The safety of our employees, our customers’ freight, and the communities we serve have been and will continue to be at the core of everything we do.

Our reportable injury ratio for the second quarter was 0.96 and stands at 1.04 for the first half of the year. This is down compared to the first half of last year, which was 1.23. As you see, our train accident rate is up slightly year-over-year while our crossing accident rate was down slightly.

Now, let’s take a see at our service. We told you on the last call that we’d turn the corner with our service and we expected the service composite performance to be near 80% by the end of the quarter. For the month of June, we operated in the mid-90%s and actually achieved a composite performance of 79% on June 30.

Looking at the graph on the right, you can see the improved performance from first quarter to second quarter, and again from second quarter to third quarter. Clearly, we’re trending in the right direction and our customer service is reflecting that. Nevertheless, we’re not satisfied with where we are and our team is working hard to further increase our composite performance and reach a higher velocity.

Train speed and terminal dwell are improving as well. Our speed of 22.5 miles an hour for the week ending July 10 was our highest speed in over a year. Our weekly dwell numbers have been under 25 hours for seven consecutive weeks, which has not happened since July 2014. Our resources have come online as expected and we are consequently seeing our metrics improve in a predictable pattern. As the momentum continues through the second half of the year, our focus will be on further improving our service levels and maintaining the right resource balance.

Turning to the next slide with regard to crews, we’ve come a long way to ramping up areas where we were short. On the slide, you can see a net increase in conductors in the first quarter and second quarter where we were replenishing locations where we were shorthanded. We’re continuing to fill in shortage areas in the third quarter, but new hiring is tapering back to a normalized level. Hiring going forward will be in line with attrition.

On the locomotive side, we’ve almost completed the receipt of the SD90MACs. In addition, improvement in system velocity has been another driver in our higher locomotive availability. This is allowing us to store some of our locomotives, which will lead to a surge fleet and better reliability for the locomotives left operating.

In closing, we’re very encouraged that our resources are coming in balance with our business volume and our operating metrics are trending favorably. We’re tightening our belt as we move through the second half. Increased velocity will help us make more efficient use of manpower as well as locomotives and our car fleet. We look forward to continued improvement in our customer service through the rest of the year.

Thank you, Mark, and good morning. Let’s take a look at our second quarter financials. Slide two presents our operating results where we faced strong headwinds compared with the record-setting second quarter of 2014. As Alan discussed, the effects of sustained lower-fuel surcharges and continuing challenges in the coal markets drove operating revenues down $329 million or 11%.

Nearly three-quarters of the revenue decline was due to lower-fuel revenue which totaled $119 million for the second quarter, and based on current oil price forecast, is expected to be a similar amount for both the third quarter and the fourth quarter.

Operating expenses declined by $124 million, which only partially offset the lower revenues resulting in a 20% discount in income from railway operations and a 70% operating ratio. The next slide shows the major components of the $124 million or 6% net decrease in expenses. Total operating cost benefited from lower fuel prices and favorability in the materials and other categories.

Now, let’s take a look at each of these areas. As shown on slide four, fuel expense decreased by $153 million or 38%. A lower average price accounted for most of the decline. Reduced consumption added another $5 million of favorability as gallons used were down 1.5% on the 2% decline in overall volume.

Materials and other costs shown on the next slide decreased by $13 million or 5%. Lower environmental expenses and favorable personal injury experience totaled $20 million for the quarter. Additionally, material usage, primarily for locomotive, declined by $7 million.

Partially offsetting the decreases were increased travel and relocation expenses. Going forward, we expect continued favorability related to locomotive materials in the third quarter. However, it will be fully offset by the impact of the cost associated with the closure of the Roanoke, Virginia offices.

We incurred about $5 million in the second quarter related to Roanoke relocations, and we expect to incur an additional $30 million over the remainder of the year with the majority of these costs affecting the third quarter.

Moving on to purchased services and rents expense, our cost increased by $24 million or 6%. Higher volume-related and service recovery costs primarily associated with intermodal operations, equipment rents and joint facilities combined to account for $20 million of the increase, of which we estimate about $5 million was related to the service recovery effort. Expenses associated with software costs were also higher in the quarter.

Slide seven details the $9 million or 1% increase in compensation cost. Although a relatively little net variance, it was comprised of a number of significant items as listed on the slide. The first two, increased pay rates and higher payable taxes were, as we previously discussed, front-end loaded this year.

The pay rate increase totaled $27 million but will begin to moderate in the second half of the year to around $17 million per quarter. The payroll tax increase was $13 million and should moderate to about $8 million per quarter.

The next two items were largely service recovery-related. An increased number of trainees accounted for $10 million of additional wages. As Mark mentioned, we have turned the corner on our hiring efforts and trainee expenses should begin to diminish in the second half of the year.

Additionally, we incurred $6 million in higher labor hours as crew starts were up notwithstanding the drop in volume. Partially offsetting these costs were lower incentive and stock-based accruals down $47 million and driven by the decline in financial results.

Next, the depreciation expense, which increased by $9 million or 4% reflective of our larger capital base. With regard to capital spending for the remainder of the year, and given the lower-than-expected volumes, we have trimmed back our 2015 capital budget by $130 million or about 5%. Two-thirds of the reductions are related to job on our line of road and one-third is related to equipment.

Slide nine presents our income taxes for the quarter, which had an effective rate of 38.1% compared to 37.4% in 2014. The slight increase in the effective rate is principally related to lower returns on corporate-owned life insurance. Assuming normalized returns on these assets in the second half of the year, we expect the full year rate to be about 37.5%.

Slide 10 shows our bottom-line results with net income of $433 million, down 23% compared with 2014, and diluted earnings per share of $1.41, down 21% versus last year.

Wrapping up our financial overview on slide 11, cash from operations for the first six months was $1.5 billion covering capital spending and producing $587 million in free cash flow. With respect to stockholder returns, we repurchased $765 million of our shares year-to-date and paid $360 million in dividend.

As you’ve heard this morning, we expect continued pressure in the short term, especially in the third quarter and to some extent in the fourth quarter from lower coal volumes and lower fuel surcharge revenues. On the positive side, we expect service will continue to improve and better service will help us grow.

As we pursue growth in a changing mix environment, we’re working to improve our train performance by further enhancing and innovating our provide chain integration with customers and employees and by leveraging technology. And we’re committed to coordinating service capacity and capital investment along with pricing and volume growth to maximize returns for our shareholders.

In addition, we’ll continue to capitalize on market opportunities that enhance our network capacity and efficiency as with our pending acquisition of rail lines from the Delaware & Hudson Railway Company. And as we do so, we are committed to reinvesting in our franchise and returning cash to our shareholders.

In sum, we have strong prospects for future growth. Intermodal and merchandise growth increased consumer spending and rebounding housing markets and improved manufacturing activity all support an optimistic longer-term outlook.

While we do face challenges in the short term in 2015, we have a strong legacy of success and we’re confident we’re taking the right steps to continue creating value for our customers, the communities we serve, our employees, and of course, our shareholders.

Thank you. We’ll now be conducting a question-and-answer session. Due to the number of analysts joining us on the call today, we’ll be limiting everyone to one primary question and one follow-up question to accommodate as numerous participants as possible. Thank you.

Our first question is from the line of Allison Landry with Credit Suisse. Please go ahead with your questions.

Good morning. In terms of the service performance, when do you expect to have the network back in balance? And could you quantify for us the impact of the inefficiencies in the second quarter?

Good morning. It’s Jim. Let me take a first stab at that. We’ve made significant improvements in service in the second quarter. Velocity and terminal dwell are both trending favorably and we’re making a lot of headway on our internal composite service metric as well. So we continue to ? we expect that trend to continue in the second half as well, in the third quarter and through the fourth quarter. And that will continue to be our goal to push service ever higher.

Only to say we’ve made a lot of progress. I intend if you think about it what we’ve accomplished so far were about 90% of the way toward our ? what has been our historical high in the past. And we have every intention of getting all the way there, so.

Yes. We had estimated that our service-related costs in the second quarter would $25 million. And it turns out that that estimate was pretty much dead on. We ? most of that ? we estimate that most of that is in compensation and benefits. $15 million of the $25 million is there.

I talked about the two major matters in that $15 million. And that is the higher-than-usual level of trainees, which we expect some of that to continue into the third quarter and the other one is additional labor hours. The remaining $10 million of service-recovery costs are scattered in various categories in about $3 million to $4 million increments. We have a little bit more fuel than we would have had otherwise. Our equipment rents were impacted by about $3 million due to the velocity, and then purchase services and travel cost. So those are all the components of the $25 million.

Going forward, Allison, we think that we will just have about $5 million of that hanging over into the third quarter. And that is primarily, as Mark described, as we work our trainees into our steady qualified fleet, we still will have a slightly elevated level of training.

Okay. Great. Thank you. And just my follow-up question, what was the split between export met and thermal coal during the second quarter? And do you have any sense of what you’re thinking for this in the second half?

Hey, Allison, this is Alan. The split was about three-quarters met, and one-quarter steam thermal coal. And going forward, we’ve got it down to about 3 million tons per quarter, and it’s going to be a function of foreign exchange rates. And the two indices that we watch closely which are the Queensland Coking Coal for met and then the API 2 for thermal.

Our next question is from the line of Bill Greene with Morgan Stanley. Please proceed with your questions.

Good morning. It’s Alex Vecchio in for Bill. So you mentioned that you expect the home utility coal to run about 20 million tons per quarter and you lowered the export coal run rate to about 3 million tons. You also talked a little bit about some other commodities. But when we kind of take it all together can you give us a sense of what’s embedded in your expectations for complete volumes on a year-over-year basis in the back half of 2015? Do you think 4Q volumes might be positive on an easier comp, or should we be expecting kind of volume declines to persist for the balance of the year?

We see some essential growth in numerous of our markets, which we expect to continue into the second half of the year. The overhang we’re going to see is the fuel surcharge revenue that Marta referenced, which is going to kind of mask the core pricing gains and the volume growth that we’re seeing in other markets.

Okay. That’s helpful. And then just specifically on the lowered expectations for 4Q revenues to be actually down year-over-year instead of I think slightly up was your prior expectation. Is that entirely attributable to either the export coal and fuel surcharge or are there other areas that kind of contributed to that slightly lower outlook on the fourth quarter?

Good question. The other primary driver of that would be reduced crude oil volumes. And you can see that very easily as you take a look at Brent and WTI pricing.

Our next question is from the line of Scott Group with Wolfe Research. Please proceed with your questions.

So, Marta, you guys have been giving a little bit more transparency, which has been helpful. Wondering if you have a comfort kind of telling us that second quarter is the backside for earnings and we should see sequential earnings improvement from second quarter to third quarter or if maybe from a margin standpoint, we see less of a margin headwind from ? in third quarter than we did in second quarter, if you feel comfortable there. And then maybe specifically on the $47 million of lower incentive and stock-based comp, do you have any rough guidance on that for the third quarter and fourth quarter?

Okay. Well, let me start with the second question first. The stock-based comp did have a very large decrease in the second quarter of this year, and that’s primarily because of the comp with the second quarter of last year. As you know, that was an all-time high quarter for us and so the accruals that quarter were very high, therefore, the relative comparisons. Going forward into the third quarter and fourth quarter, we think we still will have favorable comparisons in that line item, but they won’t be to the degree they were in the second quarter.

And then moving on to the rest of the year, kind of overall, and I think it’s really driven by the matters Alan discussed with coal and crude. But we expect that some of the comps will receive a little bit easier otherwise, and so, we do expect a somewhat of an improvement going into the back half.

Okay. That’s helpful. And then maybe one last one for Jim or Alan, just big picture as I think back the past five years or so. You guys have seen some of the better volume growth in the industry, but yield growth has lagged the other rails. Do you see that changing or the focus changing where you start to receive more pricing and maybe sacrifice a little bit of volume going forward?

Scott, it’s Jim. Yeah. I think you put your finger on the issue in the second quarter in particular, and for the balance of the year, albeit the next couple of quarters ought to be less worse. And so, yes, we certainly are going to lean into revenue per unit growth. The encouraging object about even the second quarter was outside of coal, growth in revenue ex-fuel surcharge impacts, and we would expect that to continue for the balance of the year.

So we’re seeing that positive trend in overall mix. And we’re going to continue to push on that along with core pricing. We’re satisfied with the level of core price increases that we have experienced so far this year. And we’re going to continue to push that based on market conditions at a rate better than real cost inflation.

Our next question is from the line of John Barnes with RBC Capital Markets. Please proceed with your questions.

Hey. Good morning. Thank you for taking my question. A couple of things on the service side, going back there for just a second. You talked about crew starts still being up in the quarter despite carloads being down on a year-over-year basis. Are you getting towards a better ratio of crew starts to carloads and is that where you start to see that improvement from, say, that $25 million drag to the $5 million drag on the efficiency cost?

Okay. I’d be glad to. We are seeing improvement particularly as we got into the latter part of May and June. And we think that we’ll continue to see improvement as the velocity of the railroad picks up and obviously helps the crew starts. We really, in a big way, reduced our re-crews these last couple of months. We feel that trend will continue.

All right. Very well. And then, lastly, as my follow-up, the other rails have all ? as part of their earnings announcements ? have been pretty vocal about furloughs and locomotives and storage. You didn’t provide really near the degree of color around that. Is it that you haven’t really started the furlough plan yet? Is it that you’re still winding through and dealing with the service so you haven’t yet started that? And the alike object on locos, I mean, it sounds like you put some in storage, but can you give us a feel for maybe the numbers in storage and where you stand on just resources kind of in the pipeline?

Yeah. Sure. I’d be glad to. First of all, on the locomotive side, we have begun storing. We’re at about 50 locomotives in storage right now. And we’re going to be able to continue storing. I’d like to see us receive up in the 200 range, not sure just how quickly we can do that, but that’s the plan. And again as the velocity improves, it’ll help us do that.

On the crews side, we haven’t furloughed because we haven’t had the need to furlough. We’re trying to be really measured and balanced as far as the hiring goes. And we’re getting this, as I indicated in the remarks, we are reaching that point where we are about at a balance and we are tapering off on the hiring now. But ? and we will probably see ? we’re beginning to see indications in select ? in just very few select spots where there would be a possibility of furlough going forward, but I don’t think it’s going to be a big number.

And if you look back through history, our number on the furlough side just hasn’t been quite as high as what some of the other railroads experience. So we’ll see how it goes. But I don’t think we’re going to have a big furlough number. We’re trying to hire the right number of people.

I would characterize our resource plan in the second half as one of stabilization. And you heard Mark say earlier that we’re trending towards attrition-based hiring in the second half. Similarly, we’re starting to put locomotives up. We have a few more units coming online, but very few. So ? and we can pivot on resources if we have to. If we see the trend in car loadings moving against us, then we can obviously pivot quickly in resources. And we demonstrated that in the second quarter by reducing our capital spending for the year as Marta mentioned now, and that we’re doing so without hurting the long-term prospects of the enterprise or really disrupting our reinvestment plan. But we certainly can modulate resources and we will if necessary.

Thank you. Our next question is from the line of Chris Wetherbee with Citigroup. Please go ahead with your questions.

Hey. Thanks. Good morning, guys. Can you maybe comment a little bit more about pricing? You kind of highlighted that sequentially. I think we saw a bit of a step-up in the pricing dynamic. I just wanted to receive a rough sense of sort of maybe how big is ? what the magnitude of that was and maybe how you think about sort of the opportunity. How much more do we have as we go through this year? Does it still feel like sort of the underlying businesses where you are getting growth or still relatively ripe for that?

Certainly. Chris, we are seeing market-based pricing that is generally above rail inflation. And the good point for us is that we’re seeing it in our growth markets. We’re seeing it in intermodal where our RPU was up ? ex-fuel, it was up 3% in the second quarter. And we expect that kind of growth to continue. There’s a latent demand for rail capacity out there. And the prices that we’re putting out into the market are holding and we expect that to continue.

Okay. That’s helpful. And then when you think about the buyback in the second half of the year, you’ve stepped forward, I think, in the first half, so far and bought back a decent amount of shares. I guess when you think about sort of the second half outlook, should we expect more of the same? Just want to receive a rough sense at these levels or how you see that possibility playing out.

So, we have previously guided to a full year share buyback of $1.2 billion and we’re still on track for that.

Our next question is from the line of Jason Seidl of Cowen & Company. Please go ahead with your questions.

Thank you very much and good morning, everyone. I wanted to touch on intermodal a little bit. You referred to it, obviously, as one of your growth markets, and obviously, it’s done well over the last couple years. Wanted to ask, have you guys missing a little share back to the trucking market? We’ve seen some of the major truckload carriers add a little capacity out here and the East is a little bit more competitive.

We’ll let Alan address the specifics of the volume trend in the second quarter. But let me just say intermodal will continue to be one of our growth opportunities ? truckload diversions in general both intermodally and in our merchandise sectors as well. And the other really encouraging thing about the intermodal revenue trend now is the increase in revenue per unit, as Alan mentioned earlier. Alan?

Yeah. Number one, we are facing pretty difficult comps. Our intermodal franchise grew 11% in the second quarter of last year. And so, we’re ? we posted growth on top of that.

Truck capacity, as you noted, has improved, but it still trails demand. And you can see that empirically in the fact that truckload pricing continues to move up, which gives us not only a good outlook for what our volumes are going to look like long term, but also what our price is going to look like. We are seeing really strong growth on our internationals segment where our customers are shifting more volume to our East Coast partners. So that’s a bonus for us. And long term, we feel really good about our intermodal market with respect to growth opportunities in both volume and in pricing.

And that stuff that shifted to the East Coast, how sticky do you think that business is going to be for Norfolk?

Some of it is. Certainly, there will be some that moves back to the West Coast, which is only natural but the percentage of volume move into the East Coast ports while it was in the very low-30%s will probably move up to 33%, 34%. So there’s growth possibility for East Coast ports.

Perfect. A little follow-up here for Marta. Marta, I think you alluded to the fact that your relocation cost for Roanoke was $5 million in the quarter. And I think you said you expect $30 million for the remainder of the year at most in 3Q. If you exclude those relocation costs in 3Q, how should we look at sort of your margins on a sequential basis for the railroad?

I think the ? and Mark can talk more to, has spoken more to how the system, we expect the fluidity to improve. So I think the leading thing that you will see is that those service recovery costs that we quantified at $25 million in the second quarter, we only expect $5 million of those as we work through our higher levels of trainees to remain in the third quarter. So you should expect the others to fall off: the extra overtime, the extra re-crews that he spoke about, that sort of thing. Those we do not expect to continue in the second half.

Thank you. The next question is coming from the line of Bascome Majors with Susquehanna. Please go ahead with your questions.

Yeah. Good morning. So, I wanted to focus a little more on seasonality now that you’ve reported a full quarter with the fuel surcharge headwind, and presumably as steep as it can get with the WTI-based programs with the $64 trigger now at zero. The volume trend on a year-over-year basis seems to be stabilizing; the service levels are improving as you talked about earlier. So, looking forward, second half is consistently seasonally stronger than the first half for you guys. But the Street consensus is modeling second half versus first half earnings increased at a pretty steep level. It looks like the steepest since 2009. So, just from a high level, do you think ? are you looking for an above seasonal outcome in the second half year?

Well, Bascome as we said earlier, we do expect second half results to be less worse than we experienced in the first half. However, we still do face some significant headwinds, particularly in the third quarter. Fuel surcharge revenue in the third quarter of last year was still running strong, just below second quarter fuel surcharge levels in 2014 ? pardon me, just above so actually, it’s a little bit tougher headwind in the third quarter. In addition, we do have the extra Roanoke-related expenses we flagged. In other areas of expenses, we would expect a more favorable trend.

Yeah. I think, that we are going to see ? we’ll have better comps in the fourth quarter with respect to volume than we will in the third quarter. And we’re still right now exposed to foreign exchange risk and the prices ? chiefly the commodities that we handle, and we see that with coal and ? with coal, crude oil and steel right now.

Thank you. Our next question is from the line of Rob Salmon with Deutsche Bank. Please go ahead with your question.

Hey. Thanks. If I could turn the discussion a little bit back to the intermodal side of the business particularly the home side, how much do you think that, in terms of the volume growth deceleration, was a result of some of the pricing initiatives, service not being quite where you guys wanted, although it’s continuing to get better as well as just some softer broad-based demand that we saw last quarter.

Yeah. As we take a look at our second quarter home intermodal business, I think the headwinds and the factors that limited our growth are temporary. Number one is the West Coast port issue. As you were probably aware, much of or a high percentage of the volume that comes in the West Coast in 40-foot containers gets re-stuffed into 53-foot boxes and moves transcon, anywhere between 25% and 40%. That would show up normally in our domestic volumes, but did not this quarter. So that was a limiting factor, particularly early in the quarter.

And then while we didn’t lose business to truck due to service, it limited our ability to grow. And we’re working hard, we’re improving our service, and we think that will be bum us.

And do you think that some of the pricing initiatives that you guys kind of undertook did have an impact one way or the other in terms of the domestic volumes?

No. We see that truckload pricing is actually up this year. Our customers are increasing their pricing. And so, it’s just the overall healthy surroundings for pricing and the truck market right now. It’s just not growing as much as it did this time last year.

And would you expect pricing as we look out to next year to be in line with kind of what you’re experiencing this year? Or do you expect that to potentially improve, given the better service proposition? Or are you a little bit cautious about some of the more balanced supply/demand in the truckload marketplace?

Yeah. I’ll address that long term. We feel that the fundamentals are there for long term for increased demand for highway-to-rail conversions. We’re taking a long-term view of this as our customers when we sit down and we figure out our relationship going forward and the need to ensure rail capacity and pricing.

Our next question is from the line of Matt Troy with Nomura Securities. Please go ahead with your questions.

Thanks. Good morning, everyone. Just wanted to ask a question about intermodal and specifically the zenith season. We’ve heard mix messages across the freight ecosystem about an inventory make in retail. We’ve certainly heard that from retail as substantially impacting volumes in June. Some folks expressing optimism, if you will, about a zenith season maybe being a little bit later, but it’s just that optimism. I was just wondering based on the hard and real conversations you’re having with your customers, what’s your sense for the traditional peak? I know it’s flattened in the last several years, but is it something that we should expect to see emerge in the third quarter? Is the initial read that it will be somewhat disappointing? I just wanted to get a sense of what your planning was given the resources on the network and your conversations with customers.

Well, as Matt had noted, it’s relatively flat now and it’s spread over the entire year over the last couple of years. Generally, peak, for us, has been associated with their national volumes that largely shows up in August and September. And as we’ve noted, our international volumes are really healthy right now. We’ve got a good franchise; customers are shifting more international volume to the East Coast ports. So there’s opportunity for growth for us in the ? in August and September in our international franchise.

Okay. And that international share gain obviously contributing to that, just ? I’m wondering if you could help us, from a mix perspective, is that comparable in terms of length of haul versus when you’re getting hand-off traffic from the West Coast carriers? Is it mix negative in that it might be a little bit shorter or is it moving further inland and actually into West Coast markets? Just wondering about that share gain and just what it meant from a mix implication on that Newport volume that have been diverted.

Yeah. I wouldn’t say it’s negative. It does allow us to generate more revenue density on a train and to the extent that we can provide more efficient service associated with that, then it certainly makes it more truck competitive.

Our next question comes from the line of Ken Hoexter with Bank of America. Please go ahead with your question.

Great. Good morning. Alan, just a little bit on the ? on coal again. Just ? you’ve seen accelerating downtick on your volumes overall ? complete volumes, almost 4% quarter-to-date. So is there anything dragging coal down further given you’re down about 20% quarter-to-date? I get the 3 million ton outlook on international and that accelerates to ? down, I don’t know, 40%, 45% year-on-year. But are we seeing something on the domestic side? Maybe you could address on the utilities side a little bit.

All right. Ken, I think we’re still going to hold firm with our projection of 20 million tons for domestic. That will be ? and that’s over the next 18 months to 24 months. So, it’s going to be subject to weather conditions and just general demand. But, no, we really haven’t seen anything right now on the domestic debt is any more alarming than what we’ve already guided to.

But you are seeing an accelerating down ? I mean, right, we are seeing an acceleration on the downside?

For the first couple of weeks of this quarter, our domestic volumes are down versus last year, but we still feel good about 20 million tons for the quarter.

Okay. And then on the domestic side, I just want to revisit the individual lanes; can you talk about growth on the Crescent versus the Heartland and kind of where you’re seeing that? Are you seeing growth differentials between the different lanes?

Can you provide us the updates like you used to on percentages, or do you no longer provide that level of detail?

We’ve seen Crescent and Heartland quarter volumes along with other targeted quarter volumes rise in line with the trends that we have seen the last couple of quarters if I recall. So, for example, Crescent was up 6% in the quarter, better than the overall domestic intermodal trend, Heartland was up 2%.

Okay. Just if I can follow up on the first one, Alan, just to let it go at this, but if we are at 20 million tons on domestic, I just want to understand, is that utility and steel and industrial or are you talking 20 million utility alone?

Okay. So then, you’re ? just if you get the 3 million tons and 20 million utility ? okay. Just there’s quite a large differential between where you’re trending now. So you’re looking for a pretty big snap up in the last two months of the quarter, I guess, then?

Morning. This is actually Brian Colley on the call for Justin. So just wanted to talk about the negative mix impact we’re seeing from coal, particularly with intermodal being the largest driver to carload increases for the rails. If this trend doesn’t really have an end in sight, are there structural changes or pricing efforts where we could see you get more aggressive in order to mitigate this negative mix impact?

Well, we certainly did see an effect from mix at a high level in the second quarter. And with coal being down as much as it was, that creates a challenge for us in terms of improving margin and growing the bottom line. With that said, our longer-term outlook is for coal volumes to stabilize. And now, we’ve guided down on the export side of the business for the foreseeable future. Now, that’s been historically a very volatile part of the business. But the good news is, we think that we have seen and are at the bottom in terms of utility coals ? the volume may vary from quarter-to-quarter depending on weather, in particular, but we think $20 million is a reasonable run rate at least for the next 12 months to 18 months or so.

So, that would imply stabilization. We’ll wait and see. Eventually, we will see supply come out of global market and we should see it boost the export coal volume as well. And that will help with the mix. In the meantime, we’re going to grow intermodal, and we will grow merchandise volumes. That’s one of three parts to our overall strategy: grow the top lines through pricing based on market conditions at a rate better than rail inflation; grow volume particularly intermodal and merchandise volume profitably. And secondly, we’re going to work on return on capital by prioritizing capital spending in favor of revenue growth opportunities and profit margin. And third service. Continuing to improve service is really the key to both the top line growth and better returns on capital as well.

Thanks. And if I could just follow up real quick on that. I mean, just some of the rails have talked about this incremental margin framework of around 50% longer-term. Is that the right way to think about your business once we start to see volumes increase on a year-over-year basis? And if so, is that incremental margin framework only achievable at coal surroundings that’s at least flat or stabilized?

We do believe 50% incremental margin is a reasonable goal going forward. Now, that certainly ? it would certainly (54:09) if coal volumes do in fact stabilize.

Thank you. Our next question is from the line of Cherilyn Radbourne with TD Securities. Please proceed with your questions.

Thanks very much, and good morning. I was just wondering if you could offer some thoughts on where you think head count will end the year versus last year.

Okay. So, previously, in our January and our April calls, we guided to the fact that we thought we would increase 1,000 in complete from the fourth quarter of last year average. And we still think we’re on that run rate. So if you look at the fourth quarter of last year to the first quarter of this year, we were up 500, then sequentially the first quarter to the second quarter another 100. So, net we’re up 600 through June 30. So we expect that in the third quarter and fourth quarter, we’ll be up an additional 400.

Okay. That’s helpful. And then I think you have indicated that it’s your intention over time to convert to on-highway, diesel-based fuel surcharge programs. Just wondering if you can provide any update on your progress year-to-date on that.

I’ll let Alan address that. That is a goal. We recognize that there’s been a bit of a mismatch in having our revenues fuel surcharges based on WTI with expense obviously based on diesel prices.

One way to reduce the volatility would be to shift the benchmark from WTI base to an on-highway diesel. We’re going to near that with our customers as individual contracts expire. The average duration of our contract is a little bit over three years. So it is going to take some time to make a meaningful shift in that. And we are also committed during that time period not to sacrifice market-based pricing for untimely shift in the fuel surcharge program.

Our next question is from the line of Ben Hartford with Robert W. Baird. Please proceed with your questions.

Yeah. Thanks. Marta, real quick, could I get your perspective on the dividend? I noticed on Friday the announced dividend for 3Q was flat relative to 2Q. It looked like that was the first time that has been the case sequentially, 2Q to 3Q since 2009. Can you talk about some of the components that drove that decision not to bring sb. up the dividend sequentially and maybe just provide perspective on what you expect the dividend policy to be going forward?

Well, our dividend policy just overall ? stepping back ? our dividend policy long term is to ? is a one-third payout ratio. So, in the past, we have sometimes raised the dividend in July and sometimes not. So that’s not really a departure from what we’ve done over the years. You’re correct that the last couple of years, we have raised in January and July. So we feel comfortable with the $0.59. We feel comfortable where we are with our payout ratio, and then the future of course will be guided by our future profitability.

Our next question is from the line of David Vernon with Bernstein Investment Research. Please go ahead with your questions.

Great. Thanks for taking the question. Hey, Alan, maybe just to ? could you talk a little bit about the coal pricing trends in the fuel business, sort of ex-fuel. That number was down a lot ? a little bit more than it has been in the past. I’m just wondering if that was all fuel decline or if you’re also seeing some negative mix or some possible price declines in there.

Okay. Yeah. There were ? we did see a decline in our pricing with respect to coal. A lot of that has to do with mix changes as you know, export tends to be a longer haul move for us than utility. So, a 38% decline in export, coal volumes in the quarter is going to have a disproportionate impact on our overall RPU ex-fuel.

So it was predominantly mix? There wasn’t another step down in export rates or any pricing action on the utility coal business in the quarter?

I would say, it was ? it’s predominantly mix. We’re looking at each of our individual moves individually with our customers. And applying market intel and analytics to figure out what drives the best results for our shareholders.

Okay. And then I guess as you think about the volume guidance for the back half of the year, I think you said you’re expecting overall volume to be up year-over-year in light of the accelerating coal headwind and crude may be moderating. Are you expecting a pickup in economic activity? Or is there something particular that you can point to that would give you confidence on the volume growth? Or is it just a case of the comps moderating?

Yeah. And let me be clear. That’s more towards the fourth quarter of the year than the third quarter. We’ve got some heavy comps also in the third quarter. Last year, we handled over 24 million tons in the third quarter of the year into our utility market, which may ? going back to Ken’s question previously may be one of the reasons he’s looking at some pretty hefty negative comps in our coal market. So comps will improve for us. We still see strength in many of the markets that we talked with respect to intermodal, housing, energy-related, the NGLs out of Marcellus and Utica, and automotive.

Okay. So the ? but from an economic perspective, you’re sort of still expecting kind of slow, stable growth? You’re not expecting ? you’re not hearing anything that would tell you that there’s like a reacceleration or anything at the back half?

No, we’re not. And you know the overhang of the oil and gas industry is weighing on manufacturing, but consumer spending is up, but nothing extraordinary.

Thank you. Our next question is from the line of Tom Wadewitz with UBS. Please go ahead with your questions.

Yeah. Good morning. Jim, I wanted to ask you a question. It’s ? I guess notable, you did lower the CapEx number this year. And I know that sometimes that’s tricky to do when you’re in the midst of a year and you have to plan these things ahead of time. So that’s notable.

Do you think your approach in terms of managing the company is going to be a little more aggressive in terms of paring back on CapEx versus maybe what we’ve seen over the last eight years or so, 10 years? Is that a fair way to look at it? And if so, how would you think about 2016-2017 CapEx? Could those fall a bit from where we’re at this year?

Good morning, Tom. Let me comment first on the 2016 mid-year reduction. We did make the decision to reduce capital somewhat this year. I wouldn’t make too much of it. It was a rather modest 5% reduction, but we saw an opportunity and we jumped on it. We’re trying to be disciplined with our capital spending. And as I said, target revenue growth with our CapEx and profit margin.

Going forward, we will try to administer capital spending ex-PTC down to about 15% to 17% of sales. Now, that may take a while. That’s a big change from the level of capital spending where we’ve been. But we recognize the need to be judicious with capital reinvestments. We’re committed to the business. We’re absolutely going to reinvest in core assets on a steady-state basis, but we will also be mindful of the need to drive returns through better capital turnover as well. And that means prioritizing capital toward revenue growth.

Right. So that doesn’t sound like a big change, but maybe somewhat of a tweak in terms of the way you look at CapEx?

Okay. And then as a follow-up, and I think, Jim, this is probably for you and for you Alan. What about on pricing? Is there also room for not a major change, but a little bit of a tweak where you say we’re going to be a little bit more focused on price versus volume whereas in the past we’ve been looking at both price and volume, but maybe a little bit more focused on volume?

Well, I wouldn’t say we’ve held back in terms of our pricing emphasis in the past. So no real change there either. But we are determined to bring sb. up prices in line with market opportunities and market conditions at a rate better than real inflation. That is our goal. We recognize that that’s a vital part of growing our top line.

Yeah. I would say that, looking forward, particularly in our growth markets, price and volume are not mutually exclusive. We’re investing long term. Our customers are ? see the alike issues in the trucking industry that we do. And they’re looking for long-term partnerships.

Okay. So, no real change in price versus volume for you guys versus the prior team. Obviously, you’re part of the prior team, but I’m just saying given your ? you know you could tweak things on the margin given your new positions.

Listen, we want both. We want both pricing and volume growth. And we think we can get both. We’re going to lean into pricing. We recognize that’s critical part of growing the top line. But we see lots of volume growth opportunities out there as well. Truck conversions will continue to be central to our volume growth strategy, and that means intermodal but also carload. So, yes pricing, yes volume growth.

The next question is coming from the line of Brandon Oglenski with Barclays. Please go ahead with your questions.

Hey. Good morning. Thanks for taking my question here. Alan, I hate to keep harping on this, but it does look like in the last five weeks or so, and this is really near term, by the way, but your volume run rate has definitely stepped below 150,000 units per week. So, it ? from our perspective, it looks like things are sequentially deteriorating. And I know you’re calling for sequential improvement. So is there something about the last six months or two months that we shouldn’t be that concerned with that will come back in your network as we go through the fourth quarter this year?

No. I would say we are keeping a very watchful eye on it. And a lot of the decline that we’ve seen over the last four weeks to six weeks as you’ve noted has been associated with our export coal franchise, which we’ve previously discussed.

Okay. Appreciate that. And, Jim, I guess following up on that line of questions there. Norfolk has seen pretty good volume growth the last five years under Wick, and obviously, the OR was flat. I know you had a lot of coal headwinds through that period. You did say that you think coal markets are at a bottom. But I feel like we’ve had that conversation on this call for three years or four years now where we think things have bottomed, but then natural gas prices go lower or another external shock happens with coal markets and we’re again facing that alike headwind. I’m sure it’s not missing on you that your OR is now probably the highest amongst the major railroads here that are publicly-traded. So what can investors expect from you as CEO? Are we going to aggressively attack the OR with cost reductions even if coal doesn’t stabilize from here?

You bet. I mean, we absolutely are determined to lower our operating ratio. I think we have the ability to do so. And let me just reiterate, our strategy here, it’s a three parts strategy. The first thing we’re going to do is grow the top line. Now, that’ll obviously be easier if coal volume stabilize. But we’re determined to grow volume and pricing. And secondly, we are going to push on return on capital by prioritizing capital spending around revenue growth, recognizing that it is in capital turnover where we have lagged in the past few years.

And third, service is the key to all of this. And I’m really pleased to report that we saw service and network improvements in the second quarter. We expect those to continue in the second half. So, the way we look at it, there’s been progress evident on all fronts in terms of the top line growth with the exception of coal which faces clear near-term headwinds. We did see growth in merchandise and intermodal revenue ex-fuel surcharges. So that’s very positive.

Secondly, in terms of return on capital, longer-term story, but we demonstrated our willingness to take a look at our capital spending plan in the second quarter, and we will continue to do so in line with our previous comments. And third, service is the key of it all, and we saw service improvements in the second quarter, which we expect to persist in the second half.

Our next question is from the line of Brian Ossenbeck with JPMorgan. Please go ahead with your questions.

Thank you and good morning. Thanks for taking my call. So, on the strength of merchandise, I just wanted to ask for a bit of characterization of the NGL market opportunity out of the Marcellus and Utica. It looks like chemicals was clearly a good area for carload growth this quarter. How early do you think you are in pursuing that opportunity? Are there other fractionators, other facilities coming online? And maybe from a mix perspective, if you could characterize kind of the length of haul relative to the overall portfolio?

Sure. There is additional capacity coming online in the fractionator area, also with current fractionators expanding. And so, we continue to see growth in that. The length of haul is really no different from what else we’re handling. I will tell you in the chemical arena, the other headwind we are facing though is crude oil. And that’s been another decline for us in the last couple of weeks. So back to the earlier question of what’s changed in the last four weeks to six weeks, it’s effectively export coal and crude oil.

Okay. Thanks. And then just one quick follow-up on coal and maybe just answer some of the questions about the possibility for it to improve in the third quarter and beyond. Where the inventory levels at the utilities? I think in the past quarter is around 70 days for the South, which is right around target. The North was a little bit above where average was. And if you could just update us with those numbers.

Yeah. On average, the utility stockpiles are about 20 days above target, about 25 days up in the North and 15 days in the South.

Thank you. The next question is from the line of Jeff Kauffman with Buckingham Research. Please go ahead with your questions.

Thank you very much. Hey, guys. Quick question, I want to go back to the question you had on length of haul and mix in the coal franchise. I understand the export tends to be longer-haul coal and that would be mix impact. But when I’m running the algebra, it looks like your length of haul was down almost 7%, 8% on the coal franchise? I’m just doing basic math dividing revenue ton miles by tons. Can you talk about some of the other mix elements going on? Because I thought the story was we’re sourcing more out of Illinois, a little less out of Central App. In theory, that should have been additive to length of haul. So could you discuss a little bit more on what’s going on with mix in the coal area?

Yeah. We did have some spot moves in the second quarter of last year that were longer length of haul. And our utility South network tends to be a little bit longer length of haul than our utility in North.

Okay. So that was the primary driver of the mix differential. And does that continue into 3Q? Or was that more of a second quarter effect?

Okay. And then Ken Hoexter’s question similarly, you identified the 20 million as just being domestic utility, the 3 million being export. So, really no change in your view in terms of coke, iron ore or domestic industrial?

Thank you. The next question is from the line of Cleo Zagrean with Macquarie. Please go ahead with your questions.

Good morning. My first question relates to merchandise yields. With (01:11:27) down 10% year-over-year and a continuation of the first quarter, maybe down low single-digit ex-fuel. Can you help us understand any change in trend there in terms of mix and same-store sales into the second half and maybe next year? Thank you.

Cleo, actually, RPU, excluding fuel surcharge in the merchandise segment was favorable in the second quarter.

Revenue-per-ton mile. Well, let me just say that our expectation is that we will see a continuation of core pricing, same-store sales pricing at a rate in line with market conditions and better-than-real inflation. And so, that’s a trend that you saw when looking at it at the level of RPU, ex fuel surcharges in the second quarter. And as we’ve said, we expect that to persist especially in merchandise but also in intermodal in the second half.

Yeah. I’d say that were some mix impacts. We’ve seen declines in steel, which we’ve commented on and frac sand, which didn’t have a higher RPU for us. So there’s a negative mix impact there.

Okay. And those maybe should stabilize into year-end? Should we enter some kind of normalized comps next year?

These mix impacts come and go. There is no longer-term negative mix trend under way that we can see. There were certainly some mix noise in the first quarter, a little bit in the second quarter as well. But overall, we saw our progress where it counts and that’s in revenue per unit growth excluding the effects of fuel surcharges outside of coal.

I appreciate it. And then, my follow up relates to the coal outlook longer-term, you said you saw some stabilization 12 months to 18 months out. But as we look to gas capacity additions coming on in 2017 and 2018, do you see a need to potentially adjust your network ahead of that, or you do not see those representing a big threat to the coal volume domestically? Thank you.

The outlook gets cloudier the further we go out. And looking beyond 12 months to 18 months, we certainly do see the potential for further encouragement of gas on our network due to new gas-fired generation. And, yes, we will and we are currently looking at our coal related assets, those would fall into a couple of buckets. Our coal car fleet, we had several years ago plans to replace coal cars pretty aggressively. We’ve basically been able to eliminate that from our capital budget, given the trend in coal volumes. Our coal track network is certainly under review as well and we have other coal facilities that we’re taking a look at, looking out even beyond the 12 months to 18 months.

Hey. Good morning. Thanks. I had a couple of questions on intermodal. I guess, just first off on the international side, we obviously have seen that the big benefit with the West Coast port disruptions the effect of it being resolved. And I guess as we look forward to the second half of the year, what do you think a reasonable growth rate for international intermodal should be? I mean, would it be safe to assume something close to GDP is sort of reasonable?

Typically, we’ve said that international will grow at 1 times to 1.5 times GDP to the extent that there’s a greater shift towards East Coast ports certainly at least in the near-term, we have the opportunity for growth that’s above that.

Okay. That’s really helpful. And I guess as we look a little bit further forward and supposedly the Panama Canal expansion should be completed first half next year, I would think that this should drive more business to the Gulf and to the East Coast, but I’m wondering what’s your perspective around the puts and takes around the intermodal side of the business. Thanks.

Yeah. We’ve already seen a shift as many of these vessels are used in the Suez Canal to hit the East Coast. And the West Coast labor disruption shifted even more. So, the Panama Canal could certainly help. We don’t think that that’s going to be a threat to our international franchise.

Okay. That makes sense. Just to clarify then, so you’re basically assuming that the share shift has effectively been done given that some of the big liners already moving capacities through the Suez?

Yeah. I would say much of it has been done. There is still some that’s being implemented right now, which is why we’re seeing pretty strong growth in our international franchise.

All right. Well, thank you, everyone. We appreciate your participation in today’s call. And we look forward to speaking with you next quarter.

Thank you. This concludes today’s teleconference. Thank you for your participation and you may now disconnect your lines at this time.

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Norfolk Southern (NSC) James A. Squires on Q2 2015 Results – Earnings Call Transcript | Seeking Alpha

‘Unapologetically contrarian’ | Equities Canada

Vancouver?s the venue as over 500 attendees, 60 exhibitors and 25 speakers meet and mingle at the Sprott-Stansberry Natural Resource Symposium from July 28 to 31. In the unlikely event that any of the people who paid big bucks to attend have somehow forgotten, Sprott U.S. Holdings chairperson Rick Rule will be on hand to remind them emphatically of the market downturn. That, of course, is where the ?unapologetically contrarian? investor sees so much opportunity. Rule took time to talk with ResourceClips.com prior to the conference.

About 40 years ago Rule enrolled at Vancouver?s University of British Columbia, drawn by its focus on natural resources and natural resource finance. ?A consequence of being in Vancouver in the 1970s, which were real bull market times across the whole banner of resources, meant that I enjoyed business success fairly early,? he says.

Unapologetically contrarian and irrepressibly optimistic, Rick Rule hosts the Sprott-Stansberry Vancouver Natural Resource Symposium.

But with a laugh, he adds, ?At the cessation of the resource boom in the 1980s, it also meant that I experienced the downside of the cyclicality of resources very early. But having in the first instance a direct experience in resource businesses at an earlier age than most people, and then having gained the wisdom that came with understanding the nature of cyclicality, I was really set up in my business career by the time I was 30. So I guess you could say I?ve lurched successfully from one mistake to another.

?But the truth is I developed the skillsets in resources early on and I also learned from bitter personal experience the nature of cyclicality in resources and the importance of being a patient, durable contrarian.?

Now experiencing his fourth such cycle, he maintains that ?the resource sector, relative to other business sectors, is more predictable and relatively easier to understand.?

That optimism?s easily understood, he insists. ?Natural resources are the stuff of mankind. There are sectors that are periodically much more attractive. But there is nothing as durable as natural resources. Everything that is, was mined or grown. It?s as simple as that. When you have a commodity for which there is ongoing demand and the commodity is priced under the industry?s average cost of production, only two things can happen. Either the price goes up or the necessary commodity becomes unavailable.

?So if you believe that 20 years from now there?s going to be a market for electricity, and if you believe that the most cost-efficient mechanism for distributing electricity is copper, and if copper is priced below the cost of production for too long, then there isn?t enough copper to hand sth. out the electricity and the lights go out?a highly unlikely circumstance. It?s for that reason, the very predictability over time associated with resources, that I?m attracted to them and especially attracted to them in bear markets.

It?s for that reason, the very predictability over time associated with resources, that I?m attracted to them and particularly attracted to them in bear markets.

?It was pointed out to me by one of my mentors, Ned Goodman, who has been through one resource cycle more than I have, that the usual pattern in resources, particularly junior resource equities, is that during a bear market your portfolio loses at least 50% of its value.

?It is said that the TSX Venture has lost 86% of its nominal value. So I have two comments. The first is that the index is 86% cheaper than it was when it was popular. The second part of the Goodman thesis is very important because Goodman has demonstrated that the junior resource subsector overshoots to the downside and the upside. So after you experience this 50% loss, in Goodman?s experience, during the upcycle you experience a 500% to 1,000% gain.

The very fact that this bear market has been of such duration and magnitude suggests to me that, if past is prologue, the bull market that follows will rival the magnitude of the bear market.

?The sector, if you have a decade, is an extraordinary sector to participate in. And from my own experience, having been through four years of pain, I?m going to hang around for the gain.?

?I know, from 40 years? experience in resources, that bear markets are the cause of bull markets. The very fact that this bear market has been of such duration and magnitude suggests to me that, if past is prologue, the bull market that follows will rival the magnitude of the bear market.?

Key factors affecting markets now and the looming possibility of gold?s tipping point

?I see the broader natural resource market dividing into at least two subsets. The first is precious metals and precious metals equities. The rest is, if you will, industrial commodities.

?Starting with industrial commodities, I see the possibility of the bear market going on for two or three years. I see specifically no increase in demand on a global basis. Bear markets are resolved in one of two ways?through demand creation, which occurs either in an economic recovery or increasing utility as cheaper commodity prices increase demand for commodities to the extent that industries earn their cost of capital. That resolution is characterized by a quicker end to the bear market but a more moderate increase in commodities prices.

?The other resolution is provide destruction resolution, where commodity prices are below the average cost of production for a longer period of time, to the extent that productive capacity gets abandoned. When provide destruction takes place, supplies can?t increase to meet demand when it recovers, because the industry is capital-intensive and the durations required for capacity expansion are very long?witness the bull market from 2002 to 2006. That was the classic recovery from provide destruction. As a consequence, basic commodities like iron ore and coal went up 400%.

?We?re setting ourselves up now for the probability that the industrial commodities market flatlines or declines for two or three years, which will set up an absolutely spectacular bull market in industrial commodities, but later in the decade.

?The precious metals market, as I see it, is very different. People cite numerous variables. I think the key variables are that gold and gold equities would seem to business in inverse correlation with the U.S. dollar and the most important determinant with regards to the gold price is the strength of the U.S. dollar and the hegemony of the U.S. treasury as the go-to savings and transaction product in world securities markets.

?It?s instructive to note correct now that in the U.S. about 0.3% of investible assets are in precious metals or precious metals equities. At its peak in 1980, they had 8% of the market for investible assets. If the markets were to return to normalcy, which is between 1% and 1.5% in precious metals and precious metals equities, that would imply a four- or five-fold increase in demand in a market in the U.S. that has 24% of the world?s investible assets.

A tipping point could?and I emphasize could?be setting up for this fall, and gold will either succeed or fail at that point.

?That in and of itself, without any global response, would give you a spectacular answer in precious metals and precious metals equities. We think that a tipping point could?and I emphasize could?be setting up for this fall, and gold will either succeed or fail at that point.

?Ms. Yellen has demonstrated her favour for increasing interest rates, and I think one interest rate increase has been built into both the U.S. treasury market and the precious metals market. If she raises that interest rate and is able to bring sb. up it a second time without measurable damage to the U.S. bond market, the U.S. first mortgage market or the S&P 500, then the U.S. dollar will continue to be an hegemonistic instrument and the gold price and gold equities prices will continue to be soft.?

Emphasizing his belief that an initial interest rate rise has been built into the market because Yellen has ?telegraphed it so beautifully,? he continues: ?If, by contrast, she is unable to raise the interest rate a second time or if she?s forced to rescind the first one because of damage to home sales or a deterioration in the S&P 500, which would be occasioned by higher savings interest rates relative to dividend yields, then gold would do very well.

All gold needs to do is lose the war less badly. It doesn?t need to win. I think that?s a probability, not a possibility.

?I?m not one who sees a collapse of the U.S. economy and U.S. dollar or a collapse in the hegemony of the U.S. treasury and securities market. I don?t believe that gold will win. But I believe that gold will lose less badly. And if you go back to the earlier illustration, where gold occupies 0.3% of U.S. investible assets relative to 1.5% traditionally, all gold needs to do is lose the war less badly. It doesn?t need to win. I think that?s a probability, not a possibility.

?Notice I didn?t say a certainty,? he points out. ?But we see the upside as being so extraordinary that it?s a chance we?re willing to take.?

Originally presented by Agora Inc, the symposium was threatened when resource newsletters became a less prominent part of the group?s publishing endeavours. Sprott, already associated with the event, heard clients ?ask us in no uncertain terms to save the conference,? Rule says.

As for exhibitors, all the public companies are those ?that we have an interest in, that we own, either corporately or in managed accounts,? Rule explains. ?That doesn?t intend that every exhibitor?s stock is going to succeed. What it means is that we have reviewed and vetted them to the extent that we own them.

?The non-resource exhibitors have to be ones with whom Agora has had a longstanding relationship and about whom we have received no complaints from customers.? The event turned down about 60 or 70 would-be exhibitors ?not because they?re good or bad but because we don?t have any ability to rate them.?

Another key feature will be CEOs ?who built large companies from tiny beginnings, still run the companies and could teach investors how to identify ideas and management teams that could duplicate that process.? Among them are David Harquail, Randy Smallwood and Robert Friedland.

[Attendees] will also benefit from the virtue of being in the company of 500 other aggressive, clever and wealthy investors?. The idea that all knowledge emanates from the dais to the auditorium is bullshit.

Then there?s the location. ?I think it?s important too that a convention that?s focused on earlier-stage resource opportunities takes place in Vancouver, because Vancouver is a centre of excellence in the classic sense of the term. Vancouver is a fairly tiny financial market that enjoys an outsized place in resource and development finance on a global basis. And it?s also a fun place to be.?

The attendees, who?ve shelled out considerably for admittance, ?will also benefit from the virtue of being in the company of 500 other aggressive, clever and wealthy investors?. The idea that all knowledge emanates from the dais to the auditorium is bullshit.

?An audience of 500 people who paid money to be here, an audience that?s rich enough, risk-tolerant enough and experienced enough to be willing to bargain-hunt at the backside of a bear market, is a rare audience indeed.?

That audience demonstrates Sprott-Stansberry?s success, Rule believes. ?Despite the worst bear market in 30 years the convention has grown in attendance from below 300 to over 500. This is a conference that?s unapologetically contrarian and unapologetically oriented to natural resources.?

‘Unapologetically contrarian’ | Equities Canada

After Quick 8.5% Crash, Confusion Reigns in China’s Stock Market | Equities Canada

The severity of an 8.5 percent drop in the Shanghai Composite Index is bad enough, but what irks him the most is not knowing why it tumbled so much. In a market where unprecedented intervention has made government money one of the biggest drivers of share prices, authorities aren?t transparent enough for investors to make informed decisions, said Hann, the head of emerging markets at Blackfriars Asset Management Ltd.

Monday?s plunge was all the more surprising because it followed a government rescue package that had helped drive a 16 percent rally since July 8. That support appeared to disappear without warning, leaving analysts guessing whether authorities shifted their policy stance or just got overwhelmed by a flood of sell orders. Whatever the answer, foreign money managers didn?t stick around to find out: they sold holdings of Shanghai shares for the 13th time in 16 days.

Investors ?are concerned and lost,? said Alex Wong, a Hong Kong-based asset-management director at Ample Capital Ltd., which oversees about $155 million. ?China?s market is distorted, so you can?t sell short very confidently and you can?t buy up very confidently either.?

Signs of government purchases that were prevalent in new weeks went lacking in Monday?s rout. PetroChina Co., long considered a favorite holding of state-linked rescue funds, sank 9.6 percent. The government-run oil producer had been one of the biggest sources of support for the Shanghai Composite on big down days in late June and early July.

The China 50 ETF, another target of government funds, dropped 9.1 percent. The Shanghai Composite?s one-day selloff was the broadest since at least 1997, with 959 more shares in the index falling than those that gained.

If state-run funds withdrew support to test whether shares could stabilize at current levels on their own, the resulting retreat may prompt the government to step back in immediately to prop up prices, said Hann, who oversees about $350 million. On the other hand, provided policy makers are starting to unwind support measures to let the market play a bigger role, shares may have further to fall, he said.

?It is impossible to say at this stage,? said Hann, who has exposure to China through businesses listed on Hong Kong?s exchange instead of mainland bourses. Foreign investors have unloaded about $7.6 billion of Shanghai shares through the city?s Hong Kong exchange link since July 6.

So far, China?s government hasn?t made any official statements on Monday?s retreat, nor have there been any commentaries in the official Xinhua News Agency. China Securities Finance Corp., a state-backed agency that provides support for the market, didn?t immediately return two calls and a fax after business hours on Monday seeking comment.

Chinese policy makers have surprised investors before. In 2014, they jolted currency traders who regarded the yuan as a one-way bet by selling the currency and widening its trading band, spurring a record quarterly decline. The year before that, authorities tackled speculative lending by restricting the supply of funds to the banking system. The result was the country?s worst modern-day cash squeeze.

The International Monetary Fund has urged China to eventually unwind its support measures, saying share prices should be allowed to settle through market forces, according to a person familiar with the matter, who asked not to be identified because the talks are private.

?The markets in China now are not really markets,? Donald Straszheim, head of China research at New York-based Evercore ISI, said on Bloomberg Television last week. ?They are government operations.?

Policy makers still have firepower to support equities and state-linked firms will probably start buying when the Shanghai Composite falls under 3,800, said Yang Delong, chief strategist at China Southern Fund Management. The gauge closed at 3,725.56 on Monday.

Officials have already banned major shareholders from selling stakes, encouraged government-owned companies to boost holdings in listed units and armed China Securities Finance with more than $480 billion to support equities.

?China won?t tolerate a worsening stock market, so those state-backed financial institutions may start buying,? Yang said.

For Ken Chen, a Shanghai-based analyst at KGI Securities, the more likely explanation for Monday?s tumble is that the government is struggling to prop up overvalued shares. At 66, the median trailing price-to-earnings ratio on mainland bourses is higher than in any of the world?s 10 largest markets. It was 68 at the zenith of China?s equity bubble in 2007.

?It?s hard to begin a new up move after a bubble bursts,? said Chen. ?I don?t think they are able to prevent it falling.?

After Quick 8.5% Crash, Confusion Reigns in China’s Stock Market | Equities Canada

China Rout Leads Stocks Lower as Dollar Drops, Treasuries Rise | Equities Canada

The biggest slump in Chinese shares in eight years led equities lower worldwide and selling spread to the dollar as the turmoil bolstered hypothesis the Federal Reserve will keep interest rates lower for longer.

The Standard & Poor?s 500 Index declined 0.5 percent at 11:22 a.m. in New York, briefly touching its average price for the past 200 days. European stocks fell 2.2 percent for a fifth day of losses and emerging-market shares lacking 2 percent. That followed an 8.5 percent slide in the Shanghai Composite Index as Chinese industrial company profits decreased in June. The dollar weakened 1.1 percent to $1.1104 per euro while Treasuries rose on haven demand.

?The situation in China is causing concern, especially for international companies that receive a good portion of their sales from overseas,? Matt Maley, an equity strategist at Miller Tabak & Co. in Newton, Massachusetts, said by phone. ?We?re already starting to see cracks in the earnings picture, so if global growth is going to slow, that will make the cracks bigger.?

The profit decline is the latest evidence of a deteriorating economic outlook for China, while the slump in stocks will be a blow to policy makers who enacted unprecedented measures to stem a $4 trillion rout. In the U.S., orders for business equipment rose in June for just the second time this year, Commerce Department figures showed before a Fed meeting later this week.

A gauge of Chinese stocks in Hong Kong slumped 3.8 percent Monday, while the city?s benchmark Hang Seng Index slid 3.1 percent. The report on industrial profits from the statistics bureau followed data Friday showing a private manufacturing gauge unexpectedly declined in July to a 15-month low.

Chinese officials allowed more than 1,400 companies to halt trading, banned major shareholders from selling stakes, restricted short selling and suspended initial public offerings, spurring a 16 percent rebound on the Shanghai measure through last week from a low on July 8. The International Monetary Fund has urged the nation to eventually unwind the support measures, according to a person familiar with the matter.

Stocks with heavy exposure to China slumped in New York trading. Apple Inc. slipped 1.1 percent, after its worst week in six months. Baidu Inc., China?s largest search engine, lost 3.6 percent. Alibaba Group Holding Ltd. retreated 2.8 percent.

?We seem to be in a hard period for equities,? said Stewart Richardson, chief investment officer at RMG Wealth Management LLP in London. ?There?s a number of indicators such as the commodity prices and China showing a slowing global growth. Any further deterioration in the financial markets that could be triggered by China would push back a rate hike.?

Deals spurred movement for some companies. Teva Pharmaceuticals Industries Ltd. added 13 percent, and Allergan Plc advanced 6.9 percent as the Israeli drugmaker agreed to buy the generic-drug business of Allergan. Teva also withdrew its proposal to buy Mylan NV, which fell 14 percent.

The S&P 500 has declined for four weeks out of five, taking it 2.4 percent away from its May record through Friday. The benchmark measure is still up 0.7 percent for the month. The bull market that already rivals anything since World War II in duration is showing signs of fatigue, as U.S. equities are being pushed along by the fewest stocks in more than 15 years.

More than 100 percent of this year?s increase in the S&P 500 is attributable to two sectors, health-care and retail. That?s the tightest clustering for an advancing year since at least 2000, data compiled by Bloomberg show.

The Chicago Board Options Exchange Volatility Index rose 13 percent to 15.46 on Monday. The gauge, know as the VIX, rose 15 percent last week, its fifth gain in six weeks.

The Stoxx Europe 600 Index declined 2.2 percent as all 19 industry groups fell. The MSCI Emerging Markets Index slid 2 percent to a two-year low.

The dollar dropped against all but two of its 16 major counterparts. The Bloomberg Dollar Spot Index declined 0.5 percent to 1,203.07, after rising to 1,212.78 on Friday, the highest since March 19.

Dollar bulls have been in the ascendancy since the center of June as easing political tension in Greece allowed traders to focus on the prospects for higher Fed rates. Investors increased bullish dollar bets to 375,137 contracts in the week ended July 21, the most since March, based on data from the Commodity Futures Trading Commission in Washington.

?The U.S. dollar may be a bit weaker because lower commodity prices and weaker growth indicators in China and Asia usually may be generating some doubts that the U.S. economy will be strong enough for the Fed to hike rates in September,? said Greg Gibbs, a strategist at Royal Bank of Scotland Group Plc in Singapore.

The Fed begins a two-day meeting Tuesday as policy makers debate the timing for higher interest rates. Economists surveyed by Bloomberg continued to put the odds for a September rate increase at 50 percent.

Turkey?s lira weakened for a fourth day, losing 1.3 percent, after jets bombed Kurdish rebels in Iraq, expanding a military operation the government started against the Islamic State in Syria last week.

China Rout Leads Stocks Lower as Dollar Drops, Treasuries Rise | Equities Canada

DelMar Pharmaceuticals Announces Financing Update and Initial Subscriptions of $2.0 million in Registered Direct Offering | Equities Canada

VANCOUVER, British Columbia and MENLO PARK, Calif., July 27, 2015 ? DelMar Pharmaceuticals, Inc. (OTCQX: DMPI) (?DelMar? and the ?Company?), a biopharmaceutical company focused on developing and commercializing proven cancer therapies in new orphan drug indications, today announced that it has accepted subscriptions from institutional and accredited investors for a registered direct placement (?Placement?) of 3.35 million shares of common stock and 3.35 million common stock purchase warrants for aggregate purchases of $2 million.

Each common share was purchased at a price of $0.60 per share and each common stock purchase warrant entitles the holder to purchase an extra share of the Company?s common stock at a price of $0.75 per share for a period of five years.

Included in the subscriptions announced today are $1.3 million in purchases from existing DelMar Shareholders, including $157,000 from Directors and Officers of the Company.

?We are very pleased for the continued strong support from our existing shareholders as we continue to pursue our mission to benefit patients and create shareholder value by rapidly developing and commercializing anti-cancer therapies,? said Jeffrey Bacha, DelMar?s president & CEO.

DelMar will use the proceeds from this financing to support the continued clinical development of its lead product candidate, VAL-083, as a potential new treatment for refractory glioblastoma multiforme (GBM), and additional research into new indications including non-small cell lung cancer (NSCLC) and other solid tumors, and for general corporate purposes.

The securities described above have been offered pursuant to a registration statement (File No. 333-203357), which was declared effective by the United States Securities and Exchange Commission (?SEC?) on July 15, 2015. Under the terms of the registration statement, the Company may issue up to 13,333,333 shares of common stock and 13,333,333 common stock purchase warrants for gross proceeds of up to $8 million. The registered offering will expire on July 31, 2015, unless extended to August 14, 2015 at the sole discretion of the Company.

This press release shall not constitute an offer to sell or the solicitation of an offer to buy any of the securities described herein, nor shall there by any sale of these securities in any state or jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction. Copies of the prospectus related to this offering may be obtained by clicking on the following link: http://ir.delmarpharma.com/all-sec-filings#document-14191-0001013762-15-000727

About DelMar Pharmaceuticals, Inc. DelMar Pharmaceuticals, Inc. was founded to develop and commercialize proven cancer therapies in new orphan drug indications where patients are failing or have become insupportable to contemporary targeted or biologic treatments. The Company?s lead drug in development, VAL-083, is currently undergoing clinical trials in the U.S. as a potential treatment for refractory glioblastoma multiforme. VAL-083 has been extensively studied by U.S. National Cancer Institute, and is currently approved for the treatment of chronic myelogenous leukemia (CML) and lung cancer in China. Published pre-clinical and clinical data suggest that VAL-083 may be active against a range of tumor types via a novel mechanism of action that could provide improved treatment options for patients.

For further information, please visit http://delmarpharma.com/; or contact DelMar Pharmaceuticals Investor Relations: ir@delmarpharma.com / (604) 629-5989. Follow us on Twitter @DelMarPharma or Facebook.com/delmarpharma. Investor Relations Counsel: Amato & Partners LLC.

Safe Harbor Statement Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to vary materially from current expectations include, but are not limited to, risks and uncertainties relating to the Company?s ability to develop, market and sell products based on its technology; the expected benefits and efficacy of the Company?s products and technology; the availability of substantial additional funding for the Company to continue its operations and to conduct research and development, clinical studies and future product commercialization; and, the Company?s business, research, product development, regulatory approval, marketing and distribution plans and strategies. These and other factors are identified and described in more detail in our filings with the SEC, including, our current reports on Form 8-K.

DelMar Pharmaceuticals Announces Financing Update and Initial Subscriptions of $2.0 million in Registered Direct Offering | Equities Canada

Citibank to refund $700 million to credit card customers for unfair and deceptive practices > Blog > Consumer Financial Protection Bureau

Today we?re ordering Citibank, N.A. and some of its subsidiaries to refund about $700 million to customers for unfair and deceptive credit card practices. This includes unfairly billing consumers for credit card add-on products, deceptively marketing those products, and deceptive collection practices. Citibank has agreed to pay about $700 million in refunds on about 8.8 million accounts.

If you were among the millions of people affected, Citibank should have already notified you or will notify you directly. You do not have to take any action. If you have questions about provided you are entitled to a refund, you can contact Citibank at the number on the back of your credit card. Generally, consumers who were signed up for these products on or after January 1, 2009, will receive full or partial refunds. If you are unsatisfied with Citibank?s response, you can submit a complaint online or by calling us at 855-411-2372.

You might be eligible for a refund if you paid for credit and identity monitoring, credit protection products, or an expedited payment fee.

Nearly 2.2 million consumers who enrolled between 2000 and 2013 have already received or will receive refunds of about $196 million in fees for credit monitoring products (Privacy Guard, DirectAlert, IdentityMonitor, Citi Credit Monitoring Service). If you enrolled in these products, but did not receive all of the services promised, you will receive full refunds for the time you did not receive full services. Most eligible consumers have already received refunds.

Separately, we found that Citibank violated the law when enrolling some IdentityMonitor consumers and when some IdentityMonitor consumers called to try to cancel that product. The amount of refund is determined by a few factors, including if consumers tried to cancel (even if they were persuaded to keep it), and how long they stayed in the product.

Consumers who enrolled in IdentityMonitor over the phone on or after January 1, 2009, but who did not upgrade to ?triple bureau? credit monitoring, will receive full or partial refunds. You are also eligible if you enrolled over the internet between January 1, 2009 and April 1, 2012.

We found that Citibank violated the law when selling certain debt protection products (AccountCare, Balance Protector, Credit Protection, Credit Protector, and Payment Safeguard) to some consumers. Some of the deceptive practices happened during telemarketing sales calls, while others happened when consumers applied for credit cards at certain retail stores, using ?point of sale? terminals or at specialty services desks.

Consumers who enrolled in these products on or after January 1, 2009, will usually receive refunds. Certain consumers are excluded, including if you paid a claim for benefits under the products or if you signed and returned an ?Acknowledgment of Membership? form after enrolling.

Certain consumers who enrolled in these products prior to December 31, 2008, may also be eligible for a refund.

Finally, we found Citibank violated the law when they tried to collect overdue payments from some consumers with cards issued by Citibank?s subsidiary, Department Stores National Bank (DSNB). During collection calls, Citibank sometimes charged an ?expedited payment fee? of $14.95 without telling the consumer it was charging the fee or misrepresented the purpose of the fee. Nearly 1.8 million consumers who paid an ?expedited payment fee? since January 1, 2009 when their DSNB credit card account was delinquent will receive all ?expedited payment fees? paid during that time.

Watch out for scammers claiming they will receive you a refund. When big numbers of consumers get refunds, scammers sometimes pop up. The scammer may charge you a fee or try to steal your personal information. If someone tries to charge you, tries to receive you to disclose your personal information, or asks you to cash a check and send a portion to a third party to ?claim your refund,? it?s a scam. Please call us at 855-411-CFPB (2372) to report the scam.

There are some ?evil? corporations I won?t do any business with. Citi is one of them. I was in a beautiful bad place financially some years back. I was in the Army, and bought a house only to have orders a few month later. Oh yea, it was also correct when the market collapsed in 2008. I had a Home Depot card which was managed by Citi. i entered into a credit counseling program, and they kept dropping me from the program for no reason, charging me several month?s interest each time this happened and reverting my interest rate from 9% to 29%. I had to go to the OCC three separate times to resolve my issue, because Citi refused to job with me. Their customer ?service? was about as bad as you can get.

Citibank is dishonest. No government should allow them to do business on their shores. I had a care credit card drawn on CITIBANK NA. Thanks to them and their agressive marketing tactics. I am now in the financial red. Never mind the fact I am part of a vulnerable population. President Obama needs to audit them, and make sure that they, or rather CITIBANK is not able to price gouge, Medicaid recipients. Shame on CITIBANK NA! Leave America, and may you always be remembered for what you are. Capitalistic cutthroat, devoid of any human feeling. Money is not all. Trust is the initial element in business arrangements, therefore, you can rest assured, CITIBANK NA. I am going public with my complaint about the level of the financial misery you have caused me.

I have been a Citibank customer since 2006. They offer a Citiprice Rewind program meaning if a lower price is found for an item you purchase they will refund you the difference. I made purchases around Christmas time and again just recently but when I register the items to claim the price difference they always come up with a reason or excuse that my purchase is not eligible! This program is just a gimmick!!!!

The CFPB blog aims to facilitate conversations about our work. We want your comments to drive this conversation. Please be courteous, constructive, and on-topic. To help make the conversation productive, we encourage you to read our remark policy before posting. Comments on any post remain open for seven days from the date it was posted.

Citibank to refund $700 million to credit card customers for unfair and deceptive practices > Blog > Consumer Financial Protection Bureau

Grèce: le Bundestag va se prononcer sur le plan d’aide de l’UE – Europe – RFI

Abdel Malek al Houthi, chef des rebelles chiites, a rejeté dimanche le cessez-le-feu proposé par la coalition arabe et qui devait entrer en vigueur dans la nuit.

La Diète fédérale allemande doit voter ce vendredi 17 juillet pour ou contre l’ouverture de négociations en vue d’un nouveau plan d’aide financière en faveur d’Athènes. Ce vote du Bundestag pourrait tout remettre en cause, mais a priori, il n’y aura pas de suspense : Angela Merkel devrait obtenir une big majorité. En revanche, l’Allemagne n?est pas le seul pays où un vote du Parlement sur cet accord est obligatoire et contraignant.

Après la France mercredi, puis la Finlande jeudi, place désormais à l’Allemagne. Le Bundestag de Berlin se prononce ce vendredi 17 juillet sur le nouveau plan d’aide financière prévu pour la Grèce. Pour son 61e anniversaire, avant de partir trois semaines en vacances, Angela Merkel devrait obtenir une large majorité, d’environ 80 % des voix peut-être, ce qui donnera un mandat au gouvernement allemand pour négocier ce troisième plan d’aide.

Les défections au sein de l’Union chrétienne-démocrate (CDU, majorité), où l’on a longuement discuté jeudi soir, seront plus nombreuses qu’au mois de février. Lors d’un vote « test », 48 parlementaires de la CDU ont annoncé qu’ils voteraient contre. Mais on attendait un nombre plus important.

Quant au Parti social-démocrate (SPD, membre de la grande coalition au pouvoir), il devrait pour ainsi dire voter comme un seul homme en faveur de ce mandat. Mais il y a aussi des discussions de part et d’autre. On critique, notamment au sein du SPD, la position du ministre des Finances Wolfgang Schäuble, qui jeudi matin sur une radio, a de nouveau évoqué la possibilité – la menace – d’un Grexit si les négociations devaient ne pas aboutir.

Les parlementaires allemands ne sont pas les seuls Européens appelés à s’exprimer ce vendredi. Les députés autrichiens doivent en faire de même. Puis, dans les jours à venir, les élus estoniens, lettons, slovaques et espagnols prendront le relais. Certains veulent voir dans l’aval apporté par le Parlement finlandais jeudi un augure favorable, avant le passage du delicate accord trouvé au sein de l’Eurogroupe lundi dernier dans les autres parlements nationaux, dont la plupart de ceux cités plus hauts, à commencer par le Bundestag allemand, sont réputés sceptiques à l’égard de la Grèce et de son gouvernement.

Il faut rappeler que chacun de ces votes est contraignant. Si l’un d’eux devait produire un résultat négatif, il torpillerait l?unanimité trouvée sur le lancement du troisième plan d?aide à la Grèce lundi au sein de l’Eurogroupe. Cependant, les règles du Mécanisme européen de stabilité sont telles qu’il semble en théorie presque impossible, pour un pays, de bloquer une décision dans l’urgence.

Pour qu’un plan d’aide soit validé, il faut qu’il soit approuvé par 85 % des pays qui composent le capital du MES. Un capital alimenté par les Etats en fonction de leurs richesses : l’Allemagne contribue à 27 % de ce capital, la France à 20 %, l’Italie à près de 18 %. Les statuts du MES confèrent un pouvoir de veto à ces trois pays qui contribuent à plus de 15 % à son capital. Sans l’un d’eux, aucun plan ne peut être validé. Mais aucun autre Etat ne semble pouvoir bloquer un accord, à moins de trouver des alliés de poids. L’Autriche par exemple, malgré sa virulence, ne peut ainsi rien faire seule contre l’octroi d’un troisième plan d’aide à la Grèce. Elle dispose de moins de 3 % des parts.

Réunis par téléconférence peu après le feu vert du Parlement grec, qui a lui-même voté l’accord mercredi, les ministres des Finances n’ont en tout cas pas attendu le vote des autres parlements. Ils estiment que les conditions sont quasiment remplies pour l?ouverture des négociations.

L?Eurogroupe a même réussi à trouver les fonds nécessaires pour faire face aux besoins les plus urgents de la Grèce, avec un premier remboursement qui doit survenir dès le 20 juillet. Sept milliards d?euros vont ainsi être dégagés dans l?urgence pour les trois mois à venir.

De son côté, la Banque centrale européenne partage cet optimisme et dit s?attendre à être remboursée dès le 20 juillet. La BCE a aussi abondé dans le sens de la Grèce, en jugeant que sa dette devrait être réexaminée, et a surtout décidé de relever une nouvelle fois le plafond de son programme d?assistance aux liquidités d?urgence, qui maintient la tête des banques grecques hors de l?eau.

Un allègement de la dette est nécessaire pour que le plan de sauvetage soit viable, a surrenchéri à nouveau la directrice générale du Fonds monétaire internationale (FMI), sur la radio française Europe 1 ce vendredi matin. Interrogée sur la viabilité du plan ébauché lundi à Bruxelles sans un allègement de la dette en contrepartie, Mme Lagarde n’a pas pris de détour : « La réponse est assez catégorique, " non ". »

« C’est la raison pour laquelle les partenaires européens ont admis l’allègement de la dette », a ajouté la patronne du FMI. « Le principe est acquis », mais « ni le montant ni les modalités » ne le sont pour l’instant, ajoute la Française, qui assure que son fonds participera au nouveau plan de sauvetage du pays si ce dernier se réforme.

Grèce: le Bundestag va se prononcer sur le plan d’aide de l’UE – Europe – RFI

Le Parlement grec adopte un second volet de réformes à reculons – Europe – RFI

Abdel Malek al Houthi, chef des rebelles chiites, a rejeté dimanche le cessez-le-feu proposé par la coalition arabe et qui devait entrer en vigueur dans la nuit.

Les députés grecs ont adopté la nuit dernière le deuxième paquet de mesures réclamées par les créanciers. Les réformes concernent le Code civil et les banques. Elles font partie des conditions à la poursuite des négociations pour un troisième plan d’aide. Avec 230 voix pour sur 300, le gouvernement d’Alexis Tsipras a dû encore une fois s’appuyer sur les voix de l’opposition des conservateurs de la Nouvelle démocratie, des socialistes du Pasok et des centristes de To Potami.

[Article réactualisé ce jeudi 23 juillet à 7h30TU avec les réactions des principaux «frondeurs » de Syriza et le détail des mesures sur les banques]

Encore un débat fait dans la précipitation au Parlement grec. Une journée seulement pour discuter d’un texte de plusieurs centaines de pages fourni aux députés lundi. Dans son discours devant le Parlement, Alexis Tsipras l’a encore répété : son gouvernement est toujours opposé aux mesures demandées par les créanciers. Mais il a rappelé qu’il n’avait pas le choix : « Nous avons un dur compromis pour éviter les plans extrêmes des forces conservatrices les plus extrêmes en Europe. »

L’opposition a elle aussi tenu à clarifier sa position. Pour la Nouvelle démocratie, ce n’est ni un vote pour les mesures d’austérité, ni un vote de soutien au gouvernement, mais un vote pour garder la Grèce dans l’Union européenne.

En tout cette fois-ci, 36 députés ont fait défection au sein de la gauche radicale de Syriza sur les 149 élus que compte le parti du Premier ministre grec. Même si c’est trois « frondeurs » de moins que lors de l’adoption du premier paquet de mesures il y a une semaine, cela confirme que la majorité est divisée.

Mais ce jeudi matin, le discours se veut rassembleur, surtout de la part de Yanis Varoufakis. L?ancien ministre des Finances démissionnaire, après avoir voté « non » aux réformes demandées par les créanciers, a en effet revu sa position. Cité par le quotidien en ligne, thepressproject, il maintient son désaccord sur la volte-face du gouvernement après le « non » des Grecs au référendum, mais explique que son objectif est « le maintien de l’unité de Syriza, le soutien d’Alexis Tsipras et le soutien d’Euclide Tsakalotos », l’actuel ministre des Finances.

Un autre frondeur, l’ancien ministre de l’Energie, Panagiotis Lafazanis, a pour sa part voté « non » une nouvelle fois. Mais le ton est plus doux. Au quotidien To Vima, proche des socialistes, il affirme que « tout va bien » et que « Syriza est uni dans sa diversité ». Dans le même journal, la porte-parole du gouvernement reconnaît, elle, « des divisions ». Olga Gerovassili affirme que « le problème politique sera traité collectivement », mais estime que « la priorité est d’abord d’obtenir un accord sur un troisième plan d’aide ».

En attendant de trouver une solution, le gouvernement a donc les clefs pour pouvoir continuer à négocier. Il espère obtenir un accord sur un plan d’aide de plus de 80 milliards d’euros d’ici le 20 août. Les mesures adoptées cette nuit prévoient une modification du Code civil grec pour accélérer les procédures judiciaires et la transposition de la directive européenne sur le redressement des banques.

? Une directive pour éviter aux contribuables de sauver les banques en faillite

La transposition dans la loi grecque des dispositions européennes sur le sauvetage des banques, votée cette nuit au Parlement à Athènes, est une mesure particulièrement sensible.

Le but de cette directive est, in fine, de placer les banques européennes devant leurs responsabilités. Il s?agit d?éviter les faillites ou de les encadrer lorsqu’elles sont inévitables. Il s?agit, surtout, d’éviter aux contribuables de devoir payer pour renflouer une banque en difficulté.

Depuis l’adoption de cette directive, la banque, en quelque sorte, se « sauve seule ». Ce sont d’abord les actionnaires de l’établissement en difficulté qui sont mis à contribution. Dans un second temps, on fait appel aux créanciers. Et, en toute dernière instance, les déposants qui ont placé leur argent dans la banque, sont mis à contribution, mais seuls les dépôts de plus de 100 000 euros peuvent alors être ponctionnés. Dans le cas de la Grèce, seulement 10% des dépôts sont concernés.

La mesure prévoit que l?on ne touche pas au compte courant, mais bien au dépôt : cet argent qui dort et peut avoir été placé dans les banques par des citoyens du pays, mais aussi par des étrangers, des personnes physiques ou morales, comme des entreprises. Les dépôts inférieurs à 100 000 euros sont pour leur part garantis, c’est-à-dire intouchables.

Cette directive a été imaginée dans la foulée de la crise financière, et doit être transposée dans les lois des Etats membres de l’Union européenne. L?Italie s’était exécuté tout début juillet. En mai dernier, la commission européenne a donné deux mois à la France, à l’Italie et à neuf autres pays de l?Union européenne pour transposer cette directive dans leurs législations respectives. Seule l?Italie, début juillet, et désormais la Grèce, se sont pour l?instant exécutées.

Le Parlement grec adopte un second volet de réformes à reculons – Europe – RFI

Survivors of kidnapping join ‘The Hunt’ for justice – CNN.com

"The Hunt With John Walsh" airs Sundays at 9 p.m. ET/PT on CNN. Got a tip? Call 1-866-THE-HUNT (In Mexico: 0188000990546) or click here.

Abducted two days earlier by two men she didn’t know, the 17-year-old had spent most of the previous 48 hours chained to a bed in a room with a barred window. Held captive, she was tortured and raped repeatedly.

"That was my first bit of hope, like, ‘Oh, I can maybe get out,’" Hood said of the second on CNN’s "The Hunt with John Walsh."

Her captors had wanted her to read a book about subservient women. She told them she would, and they unchained one of her hands to turn the pages. Left alone, she quickly freed her arm and other legs, grabbed one of the many firearms around the house and ran for the window, for freedom.

"One of the guys was yelling, ‘Get her, get her, she can’t get away!’ " Hood said. "I ran down the street hysterically crying, and bleeding all over. I was scared that they were literally right behind me."

CNN’s John Walsh believes Hood’s decisive action that night may be the reason she’s alive today. "Here’s a vulnerable 17-year-old girl that was smart enough, hard enough, had the presence of mind to say, ‘I’m going to stay alive. I’m going to see for that chance,’ and that’s what saved her life," he said.

Hood found her way to the police and learned she was in Hillsboro, Oregon, 17 miles west of Portland, where she had been picked up by the men two days earlier.

It was 1990. Hood had been working as a prostitute on the streets of Portland to pay for her drug habit. It was around 2 or 3 in the morning when the men pulled up in a tiny pickup truck.

"Before I knew what was even happening, I was in the back of the truck, chained to the bed of the truck, and with a pillowcase on my head and duct tape on my mouth," Hood told "The Hunt."

Now she had been treated for her injuries, and was driving around with law enforcement, leading them back to the torture house she had escaped only hours earlier.

There, the police found the broken window with the rifle Hood used to break it outside on the ground. Inside, they discovered more evidence supporting her account, including Polaroid photos of other women in bondage, as well as photos of Hood.

After searching the Hillsboro house, police arrested the home’s owner, Vance Roberts, and his half-brother Paul Jackson. That night, the pair had driven their pickup truck to a hospital, where Roberts received medical attention for a cut on his arm. In his version of events, Hood had been trying to steal from them, which is why she jumped out the window and how Vance got his injury. The photos? Old girlfriends, he claimed.

To this day, many of the other women in those photos have not been located or identified. One has: Michaelle Dierich. Like Hood, she was a Portland prostitute with a drug habit.

Two years before Hood’s ordeal, Dierich went through almost the alike experience: abducted by two men in a pickup truck, chained up in a closet, sexually tortured and brutalized for days.

After a week of this treatment, the younger man threw a hood over her head again and put her back in the truck. Dierich assumed they were planning to kill her. Instead, she was dropped off on a street in Portland.

Dierich went to the hospital and was interviewed by police. She filled out a report and submitted a rape kit. But she could not tell them where she’d been taken, or by whom.

Lacking enough evidence to launch a detailed investigation, the report was filed away and nothing else happened — until Hood’s case came to light.

The Hillsboro police found Dierich with the help of the Portland police. She identified Roberts and Jackson as her abductors from 1988.

Armed with two witnesses and hard evidence, prosecutors charged the brothers with kidnapping and rape. A trial date was set, but in February 1991, Roberts and Jackson, who were free on bond, fled.

In September 2006, after 15 years on the run, Vance Roberts unexpectedly walked into the Washington County Jail and turned himself in. He claimed to have been living under bridges in Portland, but police didn’t believe his story. They were unsuccessful in getting any more information from him.

Hillsboro sergeant Bruce Parks recalled the trial: "The defense tried to victimize the two women. They may have dedicated a tiny crime by working on the street as a prostitute, but they never agreed to be kidnapped. They’re still human beings."

Hood said she feels vindicated by the verdict. "[H]e gets to spend remainder of his life in a situation of subservience. He’s told when to use the bathroom, when to eat, what he can do, just like they had deliberate for me, and I felt like that was just."

On the day of the sentencing, Dierich took the stand and confronted Roberts about the women in the photos whose identities and whereabouts are still unknown.

"You brutalized me; you terrorized me. You left me mentally and emotionally crippled beyond words or expression.

"It wasn’t just me, though. Indeed there were many other victims, more victims than we may know about today.

Since his return in 2006, Vance Roberts has never turned on his brother, or said anything about Paul Jackson’s whereabouts.

Deputy U.S. Marshal John Moody hopes the exposure given to the case by CNN’s "The Hunt" will bring forth new leads. "The biggest object that we’re looking for is someone to come forward that they’ve, maybe this has happened to them and they escaped from it," he said. "We’d like to listen from them. They may have a piece to the puzzle to get this creature off the streets."

Paul Jackson has a scar on his stomach from having his appendix removed. Jackson has lived in both Arizona and Hawaii and has a background in electronic and automotive work.

If you’ve seen Paul Jackson or know anything about his whereabouts, please call 1-866-THE-HUNT or go to our website at CNN.com/TheHunt. You can remain anonymous. We’ll pass your hint on to the proper authorities. And if requested, we will not disclose your name.

Survivors of kidnapping join ‘The Hunt’ for justice – CNN.com

New York’s $15 minimum wage: a domino effect? (Opinion) – CNN.com

Paul Sonn is the program director and general counsel for the National Employment Law Project, a national advocacy association for employment rights of lower-wage workers. The opinions expressed in this commentary are his.

(CNN)Almost three years after fast-food workers first took to the streets nationwide calling for a $15 minimum wage, a wage board Gov. Andrew Cuomo appointed made New York the first state Wednesday to recommend a $15 minimum wage for fast-food workers.

When the measure moves forward — the state’s labor commissioner still has to approve it (and is expected to) — the increase will be phased in annually for fast-food chains with 30 locations or more, reaching $15 by late 2018 in New York City and statewide by 2021. It will elevate pay from Brooklyn to the Great Lakes for one of the state’s lowest-paying sectors, and one that is dominated by profitable, multinational chains that can afford to do better for their workers.

What impact could this tremendous boost have for New York and the nation? Looking at new developments, it is likely to spur employers across the state to begin to bring sb. up pay as well — creating momentum for further major wage increases both in the state and across the country.

In other cities and states, we have seen that when the minimum wage is raised for one group of employers and not others, it often creates an incentive for all employers to bring sb. up pay as they vie to recruit and retain the best workers.

The press has reported on this dynamic for years along the Washington-Idaho border, where — about a decade ago — Washington state’s minimum wage was about 50% higher than the minimum wage in neighboring Idaho. (It is about 31% higher as of 2015).

Rather than businesses leaving Washington, Idaho employers — such as fast-food chains — have raised their pay to compete as jobseekers gravitate toward the better-paying jobs.

The same trend was seen in Santa Fe, New Mexico, when in 2003 little businesses with fewer than 25 employees were exempted from the city’s minimum wage, which at $8.50 per hour was 65% higher than the state and federal minimum wage rate of $5.15 at the time.

Despite the exemption, tiny businesses in Santa Fe usually raised pay to stay competitive, as higher wages for some employers created momentum for higher pay across the city.

Over the next few years, the fast-food industry in New York will move to complete its transition to a $15 minimum wage. University of Massachusetts researchers and the Fiscal Policy Institute’s modeling shows that this reorientation is feasible without any discount in employment levels, and with only very moderate adjustments — a less than 12% increase in the prices of fast-food items.

Nationally, in just a little over a year, the idea of the $15 minimum wage has gone from a rallying cry to public-policy reality in breakneck speed. Five cities — including Seattle, Los Angeles and San Francisco — have approved $15 wages in the last 18 months.

New York’s jump brings this movement to the state level, and will undoubtedly create momentum for other states and cities to act, as elected leaders compete for leadership in addressing income inequality.

In New York, the fast-food $15 wage is also a watershed in state policymaking. Gov. Cuomo stopped waiting for the Republican-controlled state Senate to end its knee-jerk opposition to higher wages. By using his executive powers, Cuomo sidestepped the Senate’s gridlock and showed leadership in taking strong action on wages and inequality.

After Cuomo’s success with wages for fast-food workers, grateful voters hope the governor will pivot to address other low-wage industries, and will continue to use his wage-board powers to make New York the first state in the nation to transition to a $15 minimum wage statewide.

New York’s $15 minimum wage: a domino effect? (Opinion) – CNN.com